Learn to De-Escalate any Situation

It may be with your teen. It may involve a neighbor or co-worker. Perhaps a disagreement with a total stranger. With all the stresses in life, situations with just about anyone can quickly spiral out of control.

If you find yourself in a situation that is turning volatile, it is essential to employ specific techniques to calm emotions. These techniques  focus on communication, empathy, and non-verbal cues. Here are some key strategies based on research:

Verbal De-Escalation:

  • Speak calmly to demonstrate empathy.
    Monitor your volume and avoid raising your voice.
  • Use a slower rate of speech for a soothing effect.
  • Be mindful of your inflection to avoid negative impacts on the situation.

Body Language:

  • Maintain a relaxed and alert stance off to the side of the person.
  • Keep your hands down, open, and visible at all times.
  • Use slow, deliberate movements and avoid excessive gesturing or pacing.
  • Maintain a neutral and attentive facial expression.

Active Listening:

  • Listen to the person’s concerns without interrupting.
  • Acknowledge their feelings and offer reflective comments to show understanding.
  • Use open-ended questions to encourage them to express themselves.

Maintain Your Calm:

  • Stay composed to facilitate de-escalation.
  • Take deep breaths and use a low, dull tone of voice.
  • Avoid getting defensive even if faced with insults.

Non-Verbal Cues:

  • Maintain limited eye contact and be at the same eye level.
  • Keep a neutral facial expression and open body language.
  • Avoid gestures that may be perceived as threatening or aggressive.

Display Empathy and Understanding:

  • Show genuine concern and willingness to understand without judgment.
  • Acknowledge the other person’s feelings even if you don’t agree with them.
  • Express empathy through active listening, paraphrasing, and validating their emotions.


These  techniques aim to stabilize potentially confrontational and angry situations through effective communication, empathy, and non-threatening behavior. It is crucial to prioritize safety, maintain composure, and seek help if needed in challenging situations.


4 days and 3 nights at the The Honey Hole Cabin

A mountain getaway to enjoy everything the upcountry wilderness has to offer. The Honey Hole Cabin, located on the Little Eastatoee Creek in the beautiful Eastatoee Valley in upstate South Carolina sits next to a creek and in front of the mountains! The Eastatoee Valley is a serene place, surrounded by 50,000+ acres of beautiful public land, including the Jocassee Gorges, forests, rivers, waterfalls, and more.  Perfect for a nature getaway!

6 tickets to City Scape Winery’s Winemaker’s Behind the Scenes tour including a 1.5 hour guided tour of the vineyards and production areas, a glass of wine, and souvenir wine glass to take home.

NASCAR Driver for a day!

Enjoy a package for two that provides classroom training AND the ability to drive real NASCAR Monster Energy Cup cars on a professional superspeedway track (Atlanta or Charlotte Motor Speedways).

There is no lead car to follow and no instructor riding with you. Personal racing instructors communicate with you using 2-way radio racing electronics, as well as be your spotter, coaching you during the racing sessions and helping you achieve fast speeds safely. Passing is allowed — pass the slower cars as you catch them, putting the pedal to the metal and seeing if you have what it takes to be a NASCAR driver!

Family photos are so precious! 

Bid on an hour photo session with Ashleigh Coker and receive full access to all edited photos!